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September 3, 2010

Mark,

I would like to thank you and all of the employees of Vantage Plane Plastics for an absolutely superb experience. From my first contact with Kasey, to picking up the airplane from you last Friday, I have nothing but the highest regard for you and your company. I have thoroughly enjoyed my relationship with all of you. You are the best.

Warm Regards,
Brad Delker


 

May 14, 2009

Tim:

Thank you for your letter and the windbreaker.  I am more than happy to help a small company that performs a vital service at reasonable prices.  I ran my own small company for 15 years and I appreciate dealing with an organization that treats its customers fairly and politely.  I may even have to buy another airplane to redo just so I can do some more business with you.

Robert Daggett


 

Sept. 5, 2008

The internet order I placed on Monday arrived this afternoon. Thank you for your great, prompt service in filling my recent orders for SEM Color Coat that I am using to recolor the interior panels of my Shinn 2150-A.

Mark Burns

 


June 9, 2008

Hi Tim,

Got the door panels last week! I would just like to say thank you for the speed of the order and delivery!!! The product is excellent, both quality and fit are far better than the original items!
Many thanks again for your many e-mail's sorting it out, should help make the C150 a nice aircraft again.
Look forward to ordering more products in the future.

Best Regards,
Russell Whyham

 


August 21, 2007

Dear Kasey,


Parts arrived PM today, I am most impressed with the professionalism and service provided by your company in delivering to the other side of the world.
Please accept my thanks and convey them to all involved.

Kind Regards,
Trevor Corlett

 


July 7, 2007

Katie,

I just wanted to say "Thank You" for all your effort and help yesterday with this Console issue. It was a pleasure working with you on this. Just wish all customer service departments was as helpful as yours!

Louie Jones
Project Manager
Frank O'Connor, Inc.
 


June 20, 2007

Bryan,

I am writing to commend the outstanding customer service by your staff, especially Katie, during my recent dealings with her. Katie was professional and prompt in her responses. I had numerous questions about the appropriate parts for my aircraft, and Katie was very knowledgeable.

I also had a particularly problematic part in which a previous owner had apparently installed an incorrect part which complicated its use as a "template" for the new one. Although I haven't decided which part is appropriate yet, Katie offered me several options to help me.

All the rest of your staff with whom I have dealt have also been very helpful and pleasant. In a world where good customer service is scarce, I have found it again at Plane Plastics. Keep up the great work, and I have and will continue to recommend your fine company to other owners.

Kris Peterson
 


June 18, 2007

Hi Plane Plastics Customer Support -

I want to thank you for your exceptional service on my most recent order.

We are in the midst of an extensive avionics upgrade to our plane and I had ordered four piece of plastic interior trim from Plane Plastics already as part of this upgrade. All four pieces arrived on time, as pictured/described on your web catalog and without any shipping damage.

Unfortunately I realized late in the process that I needed yet another panel trim piece to finish up our avionics upgrade properly... I ordered the piece very late Tuesday night via the Internet and it arrived at the Avionics shop in Lancaster PA this afternoon (Friday). I consider this fantastic service for a part that was not in stock when the order was placed and that your company had to fabricate on Wednesday before shipping via the normal 2 day Fed Ex service.

Please pass on my grateful thanks to Kristie who listened to my sad story on the phone Wednesday and made this speedy delivery happen. I realize that others at your facility worked with her to make this a success - I thank them as well.

No doubt you can tell that I am a very happy customer....

Best Regards,

- Toby Widdicombe
P.S. I really do like your web site's link to track my order!


June 5, 2007

Dear Bryan,

Can't tell you how much I appreciate the time, effort, and expense you and your company have exhibited. You have gone above and beyond to make sure that your customers are satisfied. They say that "word of mouth" is a company's greatest asset. I certainly expect to spread the word!

"Thank You" for Everything
Garry Anderson


January 29, 2007

Bryan,

We completed the carpet installation yesterday and it is beautiful!
Thanks to you, our 1974 Warrior is looking better everyday.  We noticed some plastics that needs to be replaced and will order that next week.
Without your company we would be lost.  Thank you again for being there for us.

David Warren
North Carolina


October 5, 2005

Dear Sir,

I must say your sales staff, in particular Ms Kerri "C", was most helpful in trying to assist me in solving the problem regarding my instrument panel. She went beyond the normal sale person's obligation in pleasing a customer. I appreciate her efforts. I look forward to being a customer of your company at a future date.

Yours truly,
Benjamin Troia


August 16, 2005

Just placed my first order and I want to make sure that you know that you have one of the best sites I have ever used.  It is layed out very well and is extremely easy to navigate and use.  Give your Web Jockeys a day off and throw them a "C" note a piece for a few beers.  Great job, and kudos to all that made it happen.

Thanks
Greg Kope


May 2, 2005

Dear Bryan,

We went down to Sun 'n Fun with a specific shopping list and plans to check out as many suppliers as possible to fill our needs for our aircraft interior updates. After a short time at the Plane Plastics booth, we felt we had "connected" with the right supplier for our needs on the project. Both you and your team were most helpful and provided us with the information we needed to put together exactly the parts we required, right down to printing out the diagrams from the catalog to assist us. Your suggestions and recommendations helped a great deal in our determination of our needs for our aircraft.

Your follow-up communications after the order helped us fine tune the order and gave us the information we needed to make it all come together. We appreciate your professionalism and great attention to details and customer needs while completing our order. All the good comments and recommendations we got before meeting you and your team were well founded and accurate.

Thank you for a great product and professional service along with excellent customer service. Count us among the happy customers using your products and experiencing your very fine customer relations.

Gordon & Dinah Burgess


June 11, 2004

Dear Ladonna,

Just a quick note to comment on one of your dealers. I was looking to find someone to install a full set of new 1/4 solar grey windows in a 1968 Piper Cherokee 180 (PA-180). I used your distributor references and contacted installers found at several web sites linked to your site. I finally landed at the Vantage Plane Plastics web site, and on their approval installer list was Mangon Aircraft in Petaluma, California.

All I can say is, boy am I impressed with the service, speed, quality and attention to detail that this organization has shown! First, you as the factory were quick to respond with exactly the correct parts in a timely manner and parts that were in perfect condition. These were almost exactly to sizes so that very minimal size adjustments were required. The STC paperwork was complete and non-ambiguous as were the instructions.

I was most impressed with the single piece front windshield installation. These folks actually do it in less than the book time, while everyone else was quoting that the book time was unreasonable which doubled the time the factory had as an estimated installation time.

The stuff looks so good, that I will shortly be ordering a full window and canopy kit for my Grumman for Walt and his crew to install. Kudos to LP Aero for a great product! Kudos to Vantage Plane Plastics for putting together a dealer/installer program that clearly promotes excellence and efficiency! Kudos to Mangon Aircraft in Petaluma, California for being about the most organized and efficient maintenance organization that I have ever had the pleasure to do business with.

Many thanks,
William Carey
Modular Industrial Solutions Inc.


May 6, 2004

Dear Ladonna,

Thank you for your quick response, it is a pleasure doing business with a company that quickly answers any concerns or questions you may have.

Many thanks,
J. Steele


February, 2004

Dear Bryan,

We received the plastics today.

Thanks for your efforts. This is our first experience with Plane Plastics and we have been extremely pleased with the service, and with the plastic products.

Many thanks,
Michael Robertson


December 1, 2003

Dear Bryan,

I just wanted to say that the eyebrow arrived in really good time and it's all installed. We ended up putting a new piece of leather on the dash and I cannot believe what a difference it makes to the interior of the aircraft. It looks fabulous. Thanks very much for all of your hard work and please feel free to use me as a reference.

Sincerely,
Karen Smith


November 18, 2003

Dear Bryan,

I apologize for taking so long to say thanks. I received my instrument panel covers along with the old ones I sent you and am thoroughly pleased. The quality, service and price were all excellent as far as I am concerned. I posted my satisfaction on the Cherokee chat stating the same.

Thanks again,
Terry Hocking


July 1, 2003

I just completed my online order and I wanted to say "Thank you" to "Angela" for answering a question that I had. She took the time to research my question and actually called me back! Which I have found to be out of the ordinary these days.

Thanks again,
Scott Boette


June 9, 2003

Dear Scott,

As a PA-140 owner, I looked forward to participating in the first Cherokee National Fly-In on June 1 in Afton, OK that was sponsored by the Cherokee Pilots Association. I wanted to meet other Cherokee owners and speak face to face with some vendors regarding some improvements my partners and I planned to make on our plane.

I wanted to thank you for supporting our organization by participating as a vendor. I also wanted to thank you for providing a very generous door prize of a gift certificate from your company.

Upon entering the vendor area, my partner and I immediately went to your booth to discuss an upcoming avionics upgrade with panel replacement. You were very helpful by suggesting some options and parts to accomplish our goal. We left your booth knowing where we could obtain the necessary parts once we started the project later this summer.

Later that evening, I was thrilled to learn I was the lucky winner of the Plane Plastics gift certificate. Knowledge, service and quality are important factors to my partner and I when seeking vendors for our plane. We have seen first hand that your organization possesses these qualities and is a major asset to general aviation.

Thank you once again for your assistance and the terrific support to the Cherokee Pilot's Association. I know our panel upgrade will look fantastic with your parts.

Sincerely,
James J. Bordino III


April 11, 2003

Dawn,

Thanks for your sterling performance on the telephone the other day. Companies could use more well informed customer service people like you!

Richard Hodson


March 27, 2003

Angela,

Thanks for all your help putting together the parts for my C-172. The parts arrived quickly and the purchase was hassle-free. Enclosed are some before and after photos. The panel parts went a long way toward making the plane look new. Everyone that sees it comments on how good it looks. The response and customer service I received was excellent, thanks again and keep up the good work.

Steve Epstein


February 26, 2003

Hello Angela,

Just to let you know that the C177 RH panel overlay arrived safe and sound today.

I am extremely pleased with the quality of your product. It's much better made than the Cessna version and it looks as though it will not crack and degrade as the previous one did. Also, your mail order service is absolutely top notch. I will certainly be ordering from you again.

Thank you for all your help and attention.

Regards,
Collin


February 11, 2003

Dear Dawn,

Thank you soooooo much for your good work. I think you should get a raise and be rich soon. Anyway needless to say you've got ALL my business and my friends'...  Thanks again for being a good sport and a major asset to general aviation. With more like you, the world of aviation could be more fun.

Best regards and ... take care and keep in touch,
Luciano


December 30, 2002

Dear Ms. Veley,

Reference is made to the wonderful gift I received from your company this past year. I was chosen as the Oshkosh winner of your drawing 'all new plastic form my aircraft' (a Cherokee Warrior, PA-28-151, N41412).

During this holiday season, with some relief from the everyday pressures of life's challenges, I realized that I have not properly expressed my sincere appreciation for the new plastics for my aircraft. This gift from your company could not have been more timely since my aircraft cabin was being totally refurbished with a new leather interior.

Thank you so much for the new plastics. I will enjoy them for many years to come.

Sincerely Yours,
Lee Walters


November 19, 2002

Hi Angela,

After speaking with you yesterday you were so helpful I decided to use your company to replace all the plastics in my plane... I really am going to need your advice on all of this so please call me anytime you need something.

Thanks Alot!!
Bo Wilson


November 1, 2002

Dear Plane Plastics,

I'd just like to commend you for your excellent customer service and support. Recently, when I called in to ask questions regarding damaged wheel pants, I had the pleasure to talk to Angela. She answered all my questions (including calling me back with technical info), sent me samples of your product for review and included a CD copy of your catalog (which I've already shared with friends). What a pleasure to deal with such a professional group dedicated to customer service.

Dennis Foulk


July 17, 2002

Scott Brown,

Hi Scott, just a quick note to say thanks to you and your staff for the great job you did on my Piper Tomahawk. The entirely new interior parts came together for a much better than factory fit and finish. It looks like a brand new aircraft on the inside and the interior paint match is perfect. Thanks again for attention to detail on all the new trim screws and factory placards, they really look nice. But just as important, I would like to thank all the staff at the plant for their courtesy, and friendly handling of the whole project. They were all very concerned with the big picture of customer satisfaction, and I was very comfortable leaving my airplane in their hands. Thanks again for a great looking interior and professional job.

Sincerely,
Tom Grove
Captain - American Airlines


June 7, 2002

Dear Angela,

Just a quick note to say thanks for helping me out with the interior parts on my Cardinal. The quality of your product was superb as was your service. At times I was difficult to get a hold of, so your call backs were extremely appreciated. Enclosed are a couple of before and after photos I thought you might enjoy. My only regret is that I hadn't taken advantage of your product years ago because it made the interior look like new. I recently sold the Cardinal and because of your quality product, I was able to ask and received top dollar for the Cardinal.

Thanks again,
John Donner


May 20, 2002

Webmaster and Jeff,

I was looking over your site and I would like to let you know what a informative and easy to navigate site that you have. I can see that your design team is doing a great job and that you are right on track from your original plan. The catalog is one of the best that I have seen. Well, just thought that I would say Hi and that I enjoy watching the progress of this site.

Heather


January 31, 2002

Dear folks,

I just received the interior panels for my 1973 C-150L and I am totally pleased. The quality of molding appears to be excellent. I did the interior of a 1959 C-150 a few years ago with your panels and it looks to me like you've really improved your products since then. Keep up the good work.... I'll be back to you in the future

Dave Lister


October 26, 2001

Dear Plane Plastics,

I just wanted to tell you folks how responsive you are to my needs for aircraft interior plastic pieces. Your company works hard to provide what I need in as little time as possible. You also are great at helping me define exactly what I need when I am not sure. I depend on your company to make my aircraft in top condition to sell quickly. Thanks!

David Welch
President
Integrity Aero LLC


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